WP Hive » Troubleshooting and How-To

Install new site stopped working

(9 posts)
  • Started 1 year ago by mhostrow
  • Latest reply from ikailo
  • 1 Members Subscribed To Topic

  1. mhostrow
    Member

    Hello,

    I already have 5 hive sites working fine and I've set them up the same way. Now I'm trying to add one more and I'm getting an error. Here's the process.

    1. I've frame forwarded a site named http://www.site.com on my control panel at my hosting company to sub.newsite.com where sub.newsite.com is the hive site I've created.

    I know it's working and forwarding properly because when I type in http://www.site.com where I used to get the generic "home of" page on the web host, I now get Server not found error.

    Now here's what I've entered in WPhive:

    Domain name: sub.newsite.com
    Sub Directory: /
    Prefix: something other than WP_

    I am able to save the changes and the site shows up in the list just fine and shows that it's ready to install the site.

    However, when I click install site I get the same server not found error: Firefox can't find the server at sub.newsite.com.

    Any ideas?

    Again, I've done this a few times and I have some hive sites running. I just can't make this one install?

    Posted 1 year ago #

  2. ikailo
    Developer

    You should check the DNS and Nameserver settings for sub.newsite.com, and make sure the A record is pointing to the same IP address as the sites that do work.

    Here is a good tool to test: http://www.squish.net/dnscheck/

    Posted 1 year ago #

  3. mhostrow
    Member

    Everything looks good on A records and DNS.

    Posted 1 year ago #

  4. mhostrow
    Member

    Also, just to clarify, the issue is not that server can't be found specifically. The problem is that the installation will not proceed after saving a new site. I get the server can't be found error when trying to do the install.

    Posted 1 year ago #

  5. ikailo
    Developer

    Check how the forward is being done, and ensure it is a 301 redirect. During the installation, http://sub.newsite.com must be visible in the address bar and not http://www.site.com

    However, the issue "Firefox can't find the server at sub.newsite.com" usually indicates a DNS issue, or that the server is not responding to the request. Can you ping sub.newsite.com?

    Posted 1 year ago #

  6. mhostrow
    Member

    I am doing a frame redirect from 1and1.com. So I only want http://www.site.com to be seen in the address bar. I did not specifically create sub.newsite.com. This is what I entered in WPhive as the domain. I believe in the past that's all I've had to do. It's working on all the other sites with the same type of frame redirect working also from 1and1.com.

    ??

    Posted 1 year ago #

  7. ikailo
    Developer

    I have never used a frame redirect, and to be honest I didn't think it would work. But, if you say it does then I will believe you, but I can't vouch that it will always work.

    Check the dns settings for http://www.site.com.

    Also, you may want to try ignoring the frame redirect for now, and just focus on getting sub.newsite.com working correctly first.

    Posted 1 year ago #

  8. mhostrow
    Member

    fixed it. I had a typo... amazing what one missing letter will do.

    Posted 1 year ago #

  9. ikailo
    Developer

    That'll do it. ;)

    Posted 1 year ago #

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